Use of Independent Courier Services Policy and Procedure
Radha Govind Samiti (RGS) (www.jkpliterature.org) uses independent
courier services to ship all processed orders to consumers. RGS understands that the courier has all
necessary policies and procedures in place to deliver packages in a timely,
professional manner. By placing an order on www.jkpliterature.org the
consumer understands that the courier is independent of RGS, and therefore RGS
has no control over the following:
- The conduct of the courier, e.g. the time taken to deliver a shipment and that procedures are carried out correctly when the designated person is not at the shipping address to receive the shipment, etc.
- Courier charges.
Shipping fees include packaging and handling, courier charges and transport
costs, which vary depending on the weight, size and quantity of an order
and the shipping location.
When packages are collected by the courier for shipment to the consumer,
the consumer will be able to track the status of their shipment by entering
their tracking number. Consumers will find the details of the courier service
delivering their package and their tracking number on the invoice sent to
them via e-mail by RGS.
RGS reserves the right to change courier services at any time without notice,
and welcomes feedback from consumers regarding the conduct of the
In the unlikely event that a consumer experiences difficulties with the courier
service, for example, their package has not arrived or the courier did not
phone the consumer before returning the package to RGS, consumers may
contact the courier directly or inform RGS.